Totem House FAQs

Q: Why is there a deadline for checkout times and why aren't guests allowed to stay longer?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take many hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. In fact, housekeepers are not allowed to commence cleaning if a guest is not fully out of the property. On occasion, however, when the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which there is a charge because staff time is required to coordinate the prior cleaning, confirm a unit is ready and to arrange for entry.

Q: When is the latest Vacation Rental insurance can be purchased?

A: This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.

Q: What is the weather like at Lake Chelan?

A: The temperature changes but Lake Chelan is famous for 300 days of sunshine per year. Summers are warm and frequently hot but you can always jump in the lake to cool off. Winter is a white wonderland with big open skies but it can be deeply cold. Spring comes early with golf and other outdoor activities. Fall brings bright leaf turning colors and outdoor sports continue late into the season.